All products are “made to order” for each customer. Therefore, once your order is submitted, all sales are FINAL. All monies paid are non-refundable, the order may not be canceled and no changes or exchanges will be accepted. Returns are only applicable if there is an error. All returns must be preauthorized. Please contact us at info@rccheerbrands.com, with the order number and a detailed description of the mistake. We will do our best to correct it or offer a form of compensation.

Although only half is required upfront as a deposit, we recommend the full amount is paid at the time it is due. Late fees will be charged if any amount has not been paid 5 business days after the order shipping date. Order arrival date may change depending upon the date of final payment. We try our hardest to meet every deadline, but in some cases, there may be added rush fees based on the requested due date and/or the volume of the order. Payment by official school check, official school PO, cashier’s check, money order, or credit card is required. We reserve the right to hold any orders paid with check, cashier’s check, or official school check until cleared by our bank. We accept all major credit cards, Zelle, PayPal, and Venmo. No order will begin processing until the arranged deposit or an official PO copy has been received.

At RC Cheer Brands, we strive to give you quality-finished products and we stand behind all our products. We guarantee our merchandise against manufacturing defects. We will repair any defects that we are notified of within 30 business days after you have received your order. After 30 days any repairs or defects will be the sole responsibility of the purchaser.All return claims must be made within 30 business days from receipt of item. For all exchanges, RC Cheer Brands must receive the returned items before replacement items can be reshipped. Return shipping will be the responsibility of the customer. Shipping charges will be added to any orders requiring additional shipments for exchanges.Returns are only applicable if there is an error. All returns must be preauthorized. To return a defective item, email info@rccheerbrands.com for help. All returns must include a copy of the packing slip with the order number, a detailed description of the mistake and reason for return/exchange, and the requested action. RC Cheer Brands will not be responsible for anything that has been outgrown. We will not be responsible for items that have been mishandled or washed incorrectly. Non-Returnable, Non-Exchangeable items include but are not limited to: Items that have been worn, altered, washed, damaged or soiled. Items that are “made to order” or custom/personalized/decorated.

An estimated ship date will be determined once all information and deposits or an official PO are received. These dates are approximate and may vary depending on the time of year and the product type. RC Cheer Brands assume no liability for delays in our failure to make delivery due to our inability to obtain supplies, raw materials and labor, or to conditions over which we have no control, including the delays of carriers, accidents, strikes, war or other unavoidable causes.

Although we use seamless "unbreakable" hair ties and high quality elastic in our scrunchies, they are subject to break after wear and tear. We stretch and check every hair tie before they are added to the bow and every scrunchie before they are shipped out. We are not responsible for any broken hair ties or scrunchie elastic. This includes hair ties that are cut out of the hair. Every customer has one free time to send back any broken bows for reconstruction. Please contact us at info@rccheerbrands.com for more information.

You are agreeing to let RC Cheer Brands use any pictures or videos for our social media outlets (within reason) including, but not limited to: Instagram, Twitter, Snapchat, Facebook, Band, and our website.

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